The Federal Competition and Consumer Protection Commission (FCCPC) has launched an inquiry into widespread consumer complaints targeting key players in the banking, telecommunications, and aviation industries.
In a statement issued by Mr. Ondaje Ijagwu, Director of Corporate Affairs at the FCCPC, the commission announced its intention to address network failures reported by banks, which have left customers unable to access their funds.
The inquiry will also focus on a major telecommunications company over persistent issues such as:
- Undelivered Data Services: Subscribers complain of paid services not being provided.
- Data Depletion: Reports of rapid and unexplained reduction in data balances.
- Inadequate Customer Support: Many consumers allege poor service resolution and response times.
Airline Sector Under Scrutiny
The FCCPC’s investigation extends to the aviation industry, where Air Peace and other airlines are being examined for potential violations of consumer rights. The concerns include flight delays, cancellations without proper notification, and inadequate compensation or support for affected passengers.
Consumer Protection Priority
The commission emphasized its commitment to ensuring fair treatment of Nigerian consumers and holding service providers accountable. “We are determined to address these grievances in line with our mandate to protect consumer rights,” said Ijagwu.
The FCCPC has urged affected consumers to report their experiences through official channels as it engages with the implicated sectors to resolve these issues.